TQM in an European automotive company, Renault

For Renault, total quality = competitiveness = quality of the company.

Total quality is understood as a management system that continuously aims to improve the quality of the company’s service, all services in all areas.

The changes in the company to obtain Total quality are organized around 5 operating principles

Customer primacy – the company must serve the customer

Priority to processes

Reducing waste

People’s engagement

continuous progress = kaizen, there is always a room for improvement.

-Setting goals,

-Achieve actions,

-Set a quality plan,

-Employee training,

-Creation of a committee responsible for the execution of a quality plan,

-Reward and recognize achievements.

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