For Renault, total quality = competitiveness = quality of the company.
Total quality is understood as a management system that continuously aims to improve the quality of the company’s service, all services in all areas.
The changes in the company to obtain Total quality are organized around 5 operating principles
Customer primacy – the company must serve the customer
Priority to processes
continuous progress = kaizen, there is always a room for improvement.
-Set a quality plan,
-Creation of a committee responsible for the execution of a quality plan,
-Reward and recognize achievements.