TQM in Hewlett-Packard (Country: USA, Sector: IT)

The most important thing for the company is to have a vision. The company shares with customers and partners common values of quality, performance, and sustainability.

The culture of Hewlett-Packard is based on the conviction that employees have the will to be professional and to do a good job.

The company focuses on training people, raising awareness. Quality improvement is the main focus of teamwork.

To be successful in this process, the Hewlett Packard method is based on 5 areas of improvement – strategy, planning, process, projects improvements, and participation of individuals in the improvement.

All employees from different levels should take part in this process.

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